Privacy Policy – Hotel Vishali

Effective Date: 1 January 2025 · Last Updated: 1 January 2025

Hotel Vishali ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotelvishali.com or contact us through our contact form.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

When you fill in our "Send Us a Message" contact form, we collect:

Your full name
Your phone number
Your email address
Your preferred branch (Mayiladuthurai or Akkur)
Your message or enquiry

Automatically Collected Information

When you visit our website, certain information may be collected automatically by our hosting provider and analytics tools, including:

IP address and approximate geographic location
Browser type and device information
Pages visited and time spent on the site
Referring URLs

Cookies

We use essential cookies to remember your cookie consent preference. No tracking or advertising cookies are used. You may decline cookies via our cookie consent banner; essential functionality will not be affected.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries, feedback, reservation requests, or catering questions
To improve the quality of our website and services
To comply with applicable laws and regulations

We do not use your information for automated decision-making, profiling, or unsolicited marketing without your explicit consent.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

EmailJS – our email delivery service provider, used solely to transmit your form submission to our inbox. Their privacy policy is available at emailjs.com/legal/privacy-policy.
Legal authorities – if required to do so by law or in response to valid legal processes.

4. Data Retention

Contact form submissions received via email are retained only as long as necessary to address your enquiry, typically no longer than 12 months, after which they are deleted from our inbox.

5. Your Rights

Under applicable data protection laws (including India's Digital Personal Data Protection Act, 2023), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw your consent at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at contact@hotelvishali.com.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Zomato, and our online ordering platform. We are not responsible for the privacy practices of those sites. We encourage you to review their respective privacy policies.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: contact@hotelvishali.com
Website: hotelvishali.com/privacy-policy.html
Phone: +91 97902 07339
Address: Hotel Vishali, 6/5 A Manakudi, Karunkuyil Nathan Pettai, Main Road, Mayiladuthurai, Tamil Nadu, India